Electronic Dispatching

Electronic dispatching ERO and ESI systems allow the service advisors to give your customers accurate “promise” or “status” times on the service drive during the customer write-up process.

Some advantages that an effectively run dispatching system provides are:

-Realistic “promise” times to customers
-Smooth flow of customer vehicles in and out of shop
-Reduce waiting time for technician job assignments or parts
-No favoritism or feeding technicians
-Increase in technician productivity and efficiency by aligning jobs and skills
-Technicians spend more time in their stalls repairing vehicles
-Increase department net profit margin by managing technician cost of labor
-Accurate computer reports that detail the technician’s time spent on a vehicle that can support warranty claims during manufacturer warranty audits reviews.

Dealer Automated consultants will work on-site and train your service staff to improve utilization with your electronic dispatching and ERO, ESI and TEC systems.